topic Re: Sound dropout on main event in Sky Q

Sound Dropout on Sky Sports Main Event Channel

Ratinthekitchen — Tue, 08 Apr 2025 08:57:10 GMT

Hi watching main event uhd with atmos. Every so often the sound cuts out for a split second. Enough to be noticeable and my sound bar redisplays dolby atmos on the display showing it had a disconnect. Is it just me, I remember sound stutter was a big problem a few years ago. Not noticed it in HD, only main event so must be a dolby atmos issue. Was a problem during boro Sunderland, happened a few times already during man utd West ham

Moderator note: subject of thread updated to better reflect the conversation

Re: Sound stutter on main event

Juniorjbc — Sun, 04 Feb 2024 14:51:26 GMT

I'm experiencing the same problem went to sky premier league and I selected watch in UHD and it doesn't happen so it has to be the channel causing the issue

Re: Sound stutter on main event

Nilpferd — Sun, 04 Feb 2024 15:17:27 GMT

Same here, it's been doing it for the last few days..

Re: Sound stutter on main event

BigH — Sun, 04 Feb 2024 16:56:32 GMT

I have noticed this appear as well over last few days - Same issue if Atmos sound played on TV or AMP, but if you rewind and play again, not there.

Sound drop outs

Rob1999 — Sun, 04 Feb 2024 16:58:27 GMT

Thought this was a thing of the past? Been awful drop outs of sound On football this afternoon.

Re: Sound stutter on main event

daveym39 — Sun, 04 Feb 2024 16:58:51 GMT

Having same issues - LG Oled - LG soundbar

Re: Sound stutter on main event

themattstar — Sun, 04 Feb 2024 17:13:18 GMT

Yeah suddenly having this issue over the past couple of days. Change to just normal audio output and it is ok but any dolby output the sound cut outs now and then. Annoying.

Re: Sound stutter on main event

Drcarrera — Sun, 04 Feb 2024 17:43:58 GMT

Yep, happening with me as well watching the Arsenal Liverpool match. Sky Q into an Arcam FMJ receiver.

I used to get this in the early days of UHD/Atmos on Sky but then they seemed to fix it. But it's very noticable in this broadcast.

Re: Sound stutter on main event

K+Robson — Sun, 04 Feb 2024 17:44:47 GMT

Same issue here

Re: Sound stutter on main event

neilsmith72xxx — Sun, 04 Feb 2024 18:16:48 GMT

Same here

Re: Sound stutter on main event

bcfcrule — Sun, 04 Feb 2024 18:37:21 GMT

Same.

Re: Sound stutter on main event

WHITCHY5 — Mon, 05 Feb 2024 19:46:31 GMT

Yep, you can add me to the list too. "Every so often the sound cuts out for a split second. Enough to be noticeable and my sound bar redisplays dolby atmos on the display showing it had a disconnect." This is exactly what is happening to me with my Samsung Atmos soundbar.

Thank you to juniorjbc for the suggested workaround as it was really starting to do my head in. Definitely a channel issue as already stated, relieved to certain extent that I'm not the only one suffering with this problem.

Re: Sound stutter on main event

horseman57 — Mon, 05 Feb 2024 20:25:04 GMT

Yep...me too.

Noticed it yesterday Arsenal v Liverpool and same this evening Brentford v Man City.

Audio drops for split second intermittently.

Very very annoying!!!

Re: Sound stutter on main event

Phil4477 — Mon, 05 Feb 2024 20:36:24 GMT

Same here. Noticed it the weekend on the Westham game. Sound cuts out momentarily on DD+ and DD setting. Not so bad on "normal" but you can notice sound volume dipping every few minutes. Watching Brentford/Man City now, still happening on Main Event but on Premier League channel selected watch in UHD and no problem. Got to be an issue with Main Event channel?

Re: Sound stutter on main event

IngDogg — Mon, 05 Feb 2024 20:44:48 GMT

Agree with all of this. It used to happen a few years ago. Coincidence is I just got a new av set up and the problem is back but it does seem limited to certain channels and the PL channel in UHD works without issue currently.

Sound dropping on UHD on sky q

D-D — Mon, 05 Feb 2024 20:58:15 GMT

For some reason on UHD channels the sound is dropping for a second here and there. Absolutely fine on HD channels.

I've tried DD+ and DD on the audio settings and it does it on both.
I've reset the box and that's not done anything either...: any ideas ?!!

thanks!

Re: Sound stutter on main event

K+Robson — Mon, 05 Feb 2024 21:02:36 GMT

I'm watching the Brentford v Man C game and it is still happening. Sony A80J oled tv, sky q box, no sound bar. Only seems to happen on Main Event and less of an issue if sound setting switched to 'normal'.

Anyone at Sky going to comment on this problem affecting customers or offer some advice on how to fix the issue? Thanks.

Re: Split second sound drop out

AE22 — Mon, 05 Feb 2024 21:30:25 GMT

Im currently having the same issue. Its definitely worse on live football for some reason. Audio cuts out for a split second but happens often throughout the full match. Happens on other channels too but not as often.

Re: Problems voice sync Sly Sports main event UHD

DushmanH — Mon, 05 Feb 2024 22:28:22 GMT

Yesterday and today on top of the lip sync I've noticed audio cut outs every 20-30 seconds on sky sports main eventuhd 401

Anyone else experiencing the same?

Re: Sound stutter on main event

DushmanH — Mon, 05 Feb 2024 22:31:44 GMT

Same issue here

And cannot watch on pl uhd select because of the lip sync issue

Received a temp new box today and as expected that hasnt fixed it.

Very frustrating especially as tnt ultimate works fine