topic technical issue in Sky Q

technical issue

Adam19851 — Sat, 13 Jul 2024 13:22:48 GMT

When I try download film it says

Beacuse of technical issue you download couldn't be completed, try again later.

I have paid for a film I now can't watch

How do I fix?

Re: technical issue

Mr+Flibbles+86 — Sun, 14 Jul 2024 09:05:48 GMT

Hi there @Adam19851 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: technical issue

Greenfingers001 — Tue, 16 Jul 2024 09:43:33 GMT

We are still looking to help you @Adam19851 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks