topic Switch on satellite signal in Sky Q

Switch on satellite signal

Nickyvdw — Sat, 13 Jul 2024 11:56:55 GMT

i've recently moved house and I have everything connected and wired, internet sorted, dish already installed and literally just need the satellite signal to be switched on. Do I need a sky engineer to physically come to my house to do that or can this be switched on remotely?

Re: Switch on satellite signal

nigea99 — Sat, 13 Jul 2024 12:08:35 GMT

@Nickyvdw wrote:

i've recently moved house and I have everything connected and wired, internet sorted, dish already installed and literally just need the satellite signal to be switched on. Do I need a sky engineer to physically come to my house to do that or can this be switched on remotely?

hi @Nickyvdw

Satellite TV does not need switching on like Broadband etc

If you have connected it and it is not working then it is quite possible that electronic bit on the dish (LNB) is not suitable for SKY Q & this would need to be changed by an engineer to one wo work with SKY Q

I guess it is also possible that the dish is not properly aligned which, again, would need an engineer to visit

If you don't have your own dish but a communal feed then it might be a couple of other things

BTW did you arrange the move through SKy - as they usually arrange an Engineer visit as part of that

Re: Switch on satellite signal

Nickyvdw — Sat, 13 Jul 2024 13:29:43 GMT

Thank you for your response. makes sense.

I have an engineer booked for the end of july ( soonest I could get) but thought I may not need this and hope d it would be more of a plug and play situation.

Cleatly not and will therefore need to wait another 2 weeks!

Re: Switch on satellite signal

Doc5907 — Sat, 13 Jul 2024 13:50:10 GMT

@Nickyvdw wrote:
Thank you for your response. makes sense.

I have an engineer booked for the end of july ( soonest I could get) but thought I may not need this and hope d it would be more of a plug and play situation.

Cleatly not and will therefore need to wait another 2 weeks!

@Nickyvdw if that time frame is a bit long for you, there's also the possibility of calling up a local satellite/aerial company who may be able to sort it much quicker, at a cost of course.

Re: Switch on satellite signal

loverboi — Wed, 11 Sep 2024 21:44:40 GMT

@Nickyvdw but you can try to get sooner if you check regaly in the my sky app and where you can rebook your appointment you can check the dates as might be a earlier one like i did i got one the next day instead of waiting for 3 days time 🙂