topic Re: Old sky box in Sky Q

Old sky box

Libbywalker1998 — Fri, 12 Jul 2024 08:12:49 GMT

I have an old sky box I'm supposed to send back to you guys but I have nothing to send it back in could I have a box sent out please

Re: Old sky box

GD1 — Fri, 12 Jul 2024 08:17:06 GMT

@Libbywalker1998 You're not talking to SKy, this is a customer help[s customer forum. Nothing will be sent on the back of a forum post.

You can use your own packaging, you can also print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Re: Old sky box

caesarome — Fri, 12 Jul 2024 08:45:21 GMT

@Libbywalker1998 wrote:

I have an old sky box

What type of box is it as old ones like Sky+ boxes do not need to be returned as they are not owned by Sky.

Re: Old sky box

Daniel0210 — Fri, 12 Jul 2024 09:15:52 GMT

@Libbywalker1998
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You may want to put a note inside any box you use with your account number and a list of equipment that is included.