topic New router install issue in Sky Q

New router install issue

MKMT — Fri, 12 Jul 2024 08:10:56 GMT

Had Sky+ for 2 years - no issues.

Renewed contract and as part of the new contract we were provided with a new router. Installed last night. Managed to get the majority of items connected via WiFi except Sky TV. Cannot access any apps such as Netflix and a message appears on the screen to say no WiFi connectivity. Any ideas?

Re: New router install issue

Laing1 — Sat, 13 Jul 2024 15:24:53 GMT

@MKMT wrote:

Had Sky+ for 2 years - no issues.

Renewed contract and as part of the new contract we were provided with a new router. Installed last night. Managed to get the majority of items connected via WiFi except Sky TV. Cannot access any apps such as Netflix and a message appears on the screen to say no WiFi connectivity. Any ideas?

@MKMT you have stated you have has Sky+ for 2 years but have also stated you have no apps the old Sky+ boxes cannot handle apps so do you mean you have Sky Q

if so the advice @samuel898 has given will not work

To connect your Q box with your router you need to press the WPS button on the router and the Sky Q box

Re: New router install issue

MKMT — Sun, 14 Jul 2024 06:00:18 GMT

Thanks for your help both of you. In the end we had to go through the TV and set up to connect to another companies broadband (even though it is sky). Our sky box was too old to recognise the new router. Thank you.