https://helpforum.sky.com/t5/Sky-Q/Netflix-not-working/m-p/4690273#M653646 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3811198">@Paul250378</a>&nbsp;wrote:<BR /> <P>Hi my Netflix is not working again in my bedroom box !!</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3811198">@Paul250378</a>&nbsp;</P> <P>I have removed your other post as there is no need to post twice on the same issue.</P> <P>Afraid you are not contacting Sky directly here as this is a customer forum.<BR />If you need to contact them you need to persevere by phone. <BR />To contact Sky<BR />Select <STRONG>Need more help</STRONG> <BR />at the bottom of the following link and this will lead to a phone contact.<BR />Ignore all automated messages and wait for an agent<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A></P> <P>&nbsp;</P> <P>Regarding your issue first&nbsp;<SPAN>&nbsp;try rebooting the main Q box and then when this is completely back up and running reboot the mini.</SPAN></P> <P>To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.<BR /><BR />Reboot the mini as above.<BR />If the mini still does not connect reliably try a Network Reset on the mini.<BR />Network Reset found in mini Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.<BR />You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).<BR /><BR />If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.</P> Thu, 11 Jul 2024 20:50:22 GMT oldfella 2024-07-11T20:50:22Z https://helpforum.sky.com/t5/Sky-Q/Netflix-not-working/m-p/4690263#M653644 <P>Hi my Netflix is not working again in my bedroom box !!</P> Thu, 11 Jul 2024 20:31:44 GMT https://helpforum.sky.com/t5/Sky-Q/Netflix-not-working/m-p/4690263#M653644 Paul250378 2024-07-11T20:31:44Z https://helpforum.sky.com/t5/Sky-Q/Netflix-not-working/m-p/4690273#M653646 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3811198">@Paul250378</a>&nbsp;wrote:<BR /> <P>Hi my Netflix is not working again in my bedroom box !!</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3811198">@Paul250378</a>&nbsp;</P> <P>I have removed your other post as there is no need to post twice on the same issue.</P> <P>Afraid you are not contacting Sky directly here as this is a customer forum.<BR />If you need to contact them you need to persevere by phone. <BR />To contact Sky<BR />Select <STRONG>Need more help</STRONG> <BR />at the bottom of the following link and this will lead to a phone contact.<BR />Ignore all automated messages and wait for an agent<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A></P> <P>&nbsp;</P> <P>Regarding your issue first&nbsp;<SPAN>&nbsp;try rebooting the main Q box and then when this is completely back up and running reboot the mini.</SPAN></P> <P>To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.<BR /><BR />Reboot the mini as above.<BR />If the mini still does not connect reliably try a Network Reset on the mini.<BR />Network Reset found in mini Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.<BR />You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).<BR /><BR />If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.</P> Thu, 11 Jul 2024 20:50:22 GMT https://helpforum.sky.com/t5/Sky-Q/Netflix-not-working/m-p/4690273#M653646 oldfella 2024-07-11T20:50:22Z