topic Re: Netflix fails to load in Sky Q

Netflix fails to load

Leemand — Sun, 05 Nov 2023 08:51:57 GMT

When I go to the Netflix app on my Sky Q box, all I get is a spinning wheel, and it will not load. Any help please

Re: Netflix fails to load

Quoman7 — Sun, 05 Nov 2023 09:41:35 GMT

@Leemand wrote:
When I go to the Netflix app on my Sky Q box, all I get is a spinning wheel, and it will not load. Any help please

Hi @Leemand Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Netflix fails to load

Leemand — Sun, 05 Nov 2023 12:35:32 GMT

Thanks, works well now

Re: Netflix fails to load

popeye100 — Tue, 14 Nov 2023 20:18:34 GMT

Every time almost we go to use the Netflix app it fails to load, sometimes after the reboot of router and sky q box it works but occasionally not. No problem with prime or the other apps on sky q

any advice apart from switching to the full netflix service on the smart tv

Re: Netflix fails to load

Chodley — Tue, 14 Nov 2023 20:38:00 GMT

@popeye100 wrote:
Every time almost we go to use the Netflix app it fails to load, sometimes after the reboot of router and sky q box it works but occasionally not. No problem with prime or the other apps on sky q

any advice apart from switching to the full netflix service on the smart tv

https://helpforum.sky.com/t5/Sky-Q/Netflix-app-crashing-won-t-load/td-p/4327487

basically, no, not yet. Use the app on the TV.

Re: Netflix fails to load

SallyM1 — Mon, 29 Jan 2024 16:11:42 GMT

Hello

I've tried the reboot wice and still netflix just shows a circle spinning round. I've also tried to get netflix directly through the app

Re: Netflix fails to load

SallyM1 — Mon, 29 Jan 2024 16:13:34 GMT

Okk thanks I've got the netflix back for now

Re: Netflix fails to load

Linda4321 — Thu, 11 Jul 2024 18:33:53 GMT

Tried unplugging etc... no joy!

Re: Netflix fails to load

MightyQuinn — Thu, 11 Jul 2024 18:41:32 GMT

@Linda4321 wrote:
Tried unplugging etc... no joy!

Hi @Linda4321 The current problem does not relate to this old one, the new problem is only 107 pages ...

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388/page/107