topic Re: Tv guide works ok but can't access recording all it says is please wait ,ive rebooted several... in Sky Q

Tv guide works ok but can't access recording all it says is please wait ,ive rebooted several times

Mark681 — Wed, 10 Jul 2024 15:16:20 GMT

Tv guide works and we can watch TV but we play recordings it keeps coming up with please wait have tried rebooting several times makes no difference

Mr+Flibbles+86 — Thu, 11 Jul 2024 07:31:52 GMT

Hi there @Mark681 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Clarice1966 — Fri, 12 Jul 2024 02:30:03 GMT

I'm having the same trouble with my Sky, rebooted, shut down etc several times but still not working, about to throw it out !!!

Mark681 — Fri, 12 Jul 2024 05:21:48 GMT

It seems its a problem with the hard drive ,got an engineer coming out

Tom-W19 — Fri, 12 Jul 2024 07:51:47 GMT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Tom-W19 — Mon, 15 Jul 2024 09:32:41 GMT

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.