topic Re: Sky mini box error, in Sky Q

Sky mini box error,

Gill98 — Tue, 09 Jul 2024 14:47:29 GMT

Hi,

I am getting a error message on one of my mini boxes

please check your subscription entitles you to view this channel on this box.

i have checked all the settings etc.

my other mini box works fine

Re: Sky mini box error,

Mr+Flibbles+86 — Wed, 10 Jul 2024 07:54:49 GMT

Hi there @Gill98 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky mini box error,

Gill98 — Wed, 10 Jul 2024 12:30:16 GMT

#Mr+Flibbles+86

Do you when sky will contact me.

Re: Sky mini box error,

Gill98 — Wed, 10 Jul 2024 14:49:41 GMT

@Mr+Flibbles+86

Do you when sky will contact me.

Re: Sky mini box error,

Gill98 — Wed, 10 Jul 2024 15:55:33 GMT

@Mr+Flibbles+86

Do you when sky will contact me.

Re: Sky mini box error,

Lisa-P1987 — Fri, 12 Jul 2024 09:07:40 GMT

We are still looking to help you @Gill98 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky mini box error,

Gill98 — Mon, 15 Jul 2024 10:19:52 GMT

@Lisa-P1987

Good Morning,

yes i still need help, i have been awaiting a response from sky.

Thanks

Re: Sky mini box error,

Greenfingers001 — Mon, 15 Jul 2024 10:24:28 GMT

Hi there @Gill98 , I’ve re escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky mini box error,

Mr+Flibbles+86 — Wed, 17 Jul 2024 10:29:47 GMT

We are still looking to help you @Gill98 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky mini box error,

Gill98 — Wed, 17 Jul 2024 16:23:12 GMT

Still need help!!!!!!

Re: Sky mini box error,

Laing1 — Wed, 17 Jul 2024 16:34:15 GMT

@Gill98 wrote:

Still need help!!!!!!

@Gill98 I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky mini box error,

Addie15 — Wed, 17 Jul 2024 16:48:47 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Gill98.

Re: Sky mini box error,

Addie15 — Sat, 20 Jul 2024 07:49:35 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.