topic Re: No signal in Sky Q

No signal

SC50 — Tue, 09 Jul 2024 17:23:59 GMT

I have had poor signal on my tele for over a month.A sky engineer was brought to find out what the problem was and he submitted his findings to sky.Nothing has been done as a follow up . Sky is deducting the whole amount monthly and that in my view is not correct. These are hardearned resources and the amount I m paying must be consumerate with the service. I need a valid answer from sky as to to why i should continue to pay my meagre resources for no service at all. Can anyone please advise me where i can report this matter because i feel there's more to the issue than meets the eye.

Re: No signal

Daniel0210 — Tue, 09 Jul 2024 17:29:12 GMT

@SC50

A poor, or no satellite signal normally relates to the dish being out of alignment. Payments continue as normal whilst Sky try to resolve this and you can ask for a credit when it's fixed for the time you've been without service.

What have Sky said they are going to do next?

Re: No signal

SC50 — Wed, 10 Jul 2024 02:00:09 GMT

Sky have received the report which was submitted by the engineer but they have opted to remain mute. Nothing is being done as far as I'm concerned.

Re: No signal

Daniel0210 — Wed, 10 Jul 2024 04:06:09 GMT

@SC50

You need to be proactive and call Sky to see what they intend to do.