topic Re: Sky q mini box issues in Sky Q

Sky q mini box issues

Turnersarah — Tue, 09 Jul 2024 15:49:03 GMT

My sky q mini box won't connect. It has been fine for months but now I'm having problems, I've rebooted it a good feed time along with my main box but nothing is working

Re: Sky q mini box issues

Laing1 — Tue, 09 Jul 2024 16:14:12 GMT

@Turnersarah wrote:

My sky q mini box won't connect. It has been fine for months but now I'm having problems, I've rebooted it a good feed time along with my main box but nothing is working

@Turnersarah Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting the mini box

Re: Sky q mini box issues

oldfella — Tue, 09 Jul 2024 16:16:25 GMT

@Turnersarah wrote:

My sky q mini box won't connect. It has been fine for months but now I'm having problems, I've rebooted it a good feed time along with my main box but nothing is working

Hi @Turnersarah

If reboots don't work try a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky q mini box issues

Turnersarah — Tue, 09 Jul 2024 18:28:06 GMT

This worked, thank you so much