topic Re: Trying to add netflix in Sky Q

Trying to add netflix

eddiecorby — Tue, 09 Jul 2024 14:23:19 GMT

Trying to join netflx but it wont allow me to

Re: Trying to add netflix

Chodley — Tue, 09 Jul 2024 14:26:28 GMT

How are you trying to do this? In My Sky? And what exactly happens?

Re: Trying to add netflix

eddiecorby — Tue, 09 Jul 2024 14:31:50 GMT

Saying I've got Netflix but I'm not using it anymore as it was from another address I've been took off it since Saturday but it's still not allowed me to join

Re: Trying to add netflix

Chodley — Tue, 09 Jul 2024 14:35:04 GMT

You need your old shared netflix account unlinking from your sky account. I've escalated this for you. Watch out for a coloured popup chat balloon on here once the Sky team pick it up.

Re: Trying to add netflix

Lisa-P1987 — Tue, 09 Jul 2024 14:36:30 GMT

Hi there, thanks for sending this our way, unfortunately this is not something our team can support with.

This will need to go through the contact center as it requires a cancellation.