topic Re: SKY Q TV Box Return in Sky Q

SKY Q TV Box Return

tnorm — Tue, 09 Jul 2024 11:26:28 GMT

Hello I recently changed my sky subscription and removed the SKY Q Box from my account. I sent the item back on the 26th June and would like to understand whether it has been received by Sky as all I see when checking the tracking number is that it has been received at the NDC Hub on the 27th June. Can someone from Sky please advise as for some reason I have to go through this community chat to get an answer.

Thanks

Thomas

Re: SKY Q TV Box Return

oldfella — Tue, 09 Jul 2024 11:33:13 GMT

@tnorm wrote:

Hello I recently changed my sky subscription and removed the SKY Q Box from my account. I sent the item back on the 26th June and would like to understand whether it has been received by Sky as all I see when checking the tracking number is that it has been received at the NDC Hub on the 27th June. Can someone from Sky please advise as for some reason I have to go through this community chat to get an answer.

Thanks

Thomas

Hi @tnorm

Doubt if you will get any communication from Sky acknowledging receipt.

Just make sure that you keep your proof of posting.

Re: SKY Q TV Box Return

Daniel0210 — Tue, 09 Jul 2024 11:43:40 GMT

@tnorm

Sky don't normally acknowledge receiving equipment but will very quickley contact you if they think you haven't returned it.

Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse. Let us know in this thread if Sky start chasing you for it and keep that proof of posting indefinitely.