Sky Q slow to load channels or and slow to down

dazeo — Tue, 09 Jul 2024 08:06:12 GMT

My sky Q box is getting slower to load channels or download stiff , even loading apps takes for even that if it works at all , i reboot it and the wifi the signal to the box is good as i check it on the app , does anyone have any ideas what i can try next

Re: Sky Q slow to load channels or and slow to down

oldfella — Tue, 09 Jul 2024 09:11:15 GMT

@dazeo wrote:

My sky Q box is getting slower to load channels or download stiff , even loading apps takes for even that if it works at all , i reboot it and the wifi the signal to the box is good as i check it on the app , does anyone have any ideas what i can try next

Hi @dazeo

First check your Disc space in Recordings - Manage just to make sure it is not reaching capacity.

If all looks OK

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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Sky Q slow to load channels or and slow to down

Re: Sky Q slow to load channels or and slow to down