https://helpforum.sky.com/t5/Sky-Q/Says-I-need-a-new-viewing-card/m-p/4687791#M653137 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4117405">@Pippa15</a>&nbsp;wrote:<BR /> <P>Message says insert new viewing card which I have ordered. But I have not ordered one&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4117405">@Pippa15</a>&nbsp;</P> <P>First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box. <BR />If it is in correctly there is not enough of it sticking out to grip and remove it.<BR />Push it fully in and it will pop out slightly enough so you can remove it.<BR />Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.<BR />If you are satisfied that it is in correctly <BR />Try refreshing your Viewing card.<BR />Home - Settings - System info.<BR />Highlight Viewing card number and then select Setup on the right hand side.<BR />Then select Use this option to trigger a callback<BR /><BR />No call is actually made but the Viewing card should be refreshed.</P> Mon, 08 Jul 2024 20:51:47 GMT oldfella 2024-07-08T20:51:47Z https://helpforum.sky.com/t5/Sky-Q/Says-I-need-a-new-viewing-card/m-p/4687785#M653134 <P>Message says insert new viewing card which I have ordered. But I have not ordered one&nbsp;</P> Mon, 08 Jul 2024 20:43:16 GMT https://helpforum.sky.com/t5/Sky-Q/Says-I-need-a-new-viewing-card/m-p/4687785#M653134 Pippa15 2024-07-08T20:43:16Z https://helpforum.sky.com/t5/Sky-Q/Says-I-need-a-new-viewing-card/m-p/4687791#M653137 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4117405">@Pippa15</a>&nbsp;wrote:<BR /> <P>Message says insert new viewing card which I have ordered. But I have not ordered one&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4117405">@Pippa15</a>&nbsp;</P> <P>First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box. <BR />If it is in correctly there is not enough of it sticking out to grip and remove it.<BR />Push it fully in and it will pop out slightly enough so you can remove it.<BR />Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.<BR />If you are satisfied that it is in correctly <BR />Try refreshing your Viewing card.<BR />Home - Settings - System info.<BR />Highlight Viewing card number and then select Setup on the right hand side.<BR />Then select Use this option to trigger a callback<BR /><BR />No call is actually made but the Viewing card should be refreshed.</P> Mon, 08 Jul 2024 20:51:47 GMT https://helpforum.sky.com/t5/Sky-Q/Says-I-need-a-new-viewing-card/m-p/4687791#M653137 oldfella 2024-07-08T20:51:47Z