Sky Q not connecting to internet but all other devices can.

Rich2384 — Mon, 08 Jul 2024 20:41:12 GMT

I keep getting this same problem intermittently. Today Sky has come up with the message saying "connected to the Router but not connected to the internet". However, here I am writing this on my computer whilst connected to the internet via the same router. As such, I know that the router is not the issue.

I have attempted to reset the network via the sky settings but that did not work. I have tried unplugging the Sky Q main box for a while and that hasn't worked either.

All other devices in the house are able to connect to the internet over wifi using the Vodaphone router so this has to be a Sky Q issue.

Does anyone have any other solutions please?

Re: Sky Q not connecting to internet but all other devices can.

Liz611 — Mon, 08 Jul 2024 20:45:13 GMT

I am having the same problem doing what it says to reconnect and Nothing is the a wider problem???

topic Sky Q not connecting to internet but all other devices can. in Sky Q

Sky Q not connecting to internet but all other devices can.

Re: Sky Q not connecting to internet but all other devices can.