https://helpforum.sky.com/t5/Sky-Q/SKY-SIGNAL/m-p/4687344#M653060 <P>I reported that Sky was down on Friday 5th, when someone called to speak to me about something else related to my account. I had literally just arrived on holiday and I asked him to log the problem and can call me from Tuesday onwards. He said he would log the problem.&nbsp;<BR /><BR /></P><P>I've come home from holiday today (8th July) and it's STILL not working. I haven't been able to watch live tv or record anything since 25th June 2024.&nbsp;<BR /><BR /></P><P>Today (8th July), apps are now not working: YouTube, itvx, Disney+, etc.&nbsp;<BR /><BR /></P><P>I'm paying an extortionate amount for Sky and I haven't even been able to watch tv, use Sky's apps or record, for 14 days. I expect an immediate response and a refund for the total amount that I have been unable to watch/use etc.&nbsp;</P> Mon, 08 Jul 2024 12:15:31 GMT AshleighH94 2024-07-08T12:15:31Z https://helpforum.sky.com/t5/Sky-Q/SKY-SIGNAL/m-p/4687344#M653060 <P>I reported that Sky was down on Friday 5th, when someone called to speak to me about something else related to my account. I had literally just arrived on holiday and I asked him to log the problem and can call me from Tuesday onwards. He said he would log the problem.&nbsp;<BR /><BR /></P><P>I've come home from holiday today (8th July) and it's STILL not working. I haven't been able to watch live tv or record anything since 25th June 2024.&nbsp;<BR /><BR /></P><P>Today (8th July), apps are now not working: YouTube, itvx, Disney+, etc.&nbsp;<BR /><BR /></P><P>I'm paying an extortionate amount for Sky and I haven't even been able to watch tv, use Sky's apps or record, for 14 days. I expect an immediate response and a refund for the total amount that I have been unable to watch/use etc.&nbsp;</P> Mon, 08 Jul 2024 12:15:31 GMT https://helpforum.sky.com/t5/Sky-Q/SKY-SIGNAL/m-p/4687344#M653060 AshleighH94 2024-07-08T12:15:31Z https://helpforum.sky.com/t5/Sky-Q/SKY-SIGNAL/m-p/4687348#M653061 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4116702">@AshleighH94</a>&nbsp;wrote:<BR /> <P>I reported that Sky was down on Friday 5th, when someone called to speak to me about something else related to my account. I had literally just arrived on holiday and I asked him to log the problem and can call me from Tuesday onwards. He said he would log the problem.&nbsp;<BR /><BR /><STRONG>Sky wasn't 'down' but there was a particular problem with your set up. Are you seeing an error message?<BR /><BR /></STRONG></P> <P>I've come home from holiday today (8th July) and it's STILL not working. I haven't been able to watch live tv or record anything since 25th June 2024.&nbsp;<BR /><BR /></P> <P><STRONG>I'm not sure what you expect Sky to have done when you haven't been there to let an engineer in ~ if an engineer is required. Why didn't you report it to Sky between 25 June and 5 July?&nbsp;<BR /><BR /></STRONG></P> <P>Today (8th July), apps are now not working: YouTube, itvx, Disney+, etc.&nbsp;<BR /><BR /></P> <P>I'm paying an extortionate amount for Sky and I haven't even been able to watch tv, use Sky's apps or record, for 14 days. I expect an immediate response and a refund for the total amount that I have been unable to watch/use etc.&nbsp;</P> <P>&nbsp;</P> <P><STRONG>This is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here. You won't get a response on here or a refund. I think you'll need to call Sky and report the issue properly. Once it's resolved ask Sky for a credit on your account for the time you've been without service (minus the time you've been on holiday).</STRONG></P> <HR /></BLOCKQUOTE> <P>&nbsp;</P> Mon, 08 Jul 2024 12:26:20 GMT https://helpforum.sky.com/t5/Sky-Q/SKY-SIGNAL/m-p/4687348#M653061 Daniel0210 2024-07-08T12:26:20Z