topic Re: I had an engineer out about our signal but nothing could be done as the dish could not go higher in Sky Q

I had an engineer out about our signal but nothing could be done as the dish could not go higher .

Julie191 — Mon, 08 Jul 2024 11:04:45 GMT

we have a large tree that blocks our signal every year at the same time.

An engineer came out recently and said nothing could be done to improve our signal.

Since then we have not been able to watch many channels also can't record due to signal failure .

I am paying over a £100 a month for nothing .

The engineer said she would put this in her report.

She suggested maybe you could change to sky stream as this would not be affected by the bloody tree .

Re: I had an engineer out about our signal but nothing could be done as the dish could not go higher

SKY1992bf — Mon, 08 Jul 2024 11:13:42 GMT

@Julie191 Your only telling fellow customers here, best to call sky and discuss your options

Re: I had an engineer out about our signal but nothing could be done as the dish could not go higher

GD1 — Mon, 08 Jul 2024 11:12:40 GMT

@Julie191 Unfortunately Sky are not responsible for growing trees, this is something you would need to resolve it by pruning the tree.

If Sky are unable to find another suitable location for the dish then stream may be the only option.

You would need to call Sky to discuss changing to Sky stream.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: I had an engineer out about our signal but nothing could be done as the dish could not go higher

Jennifers2324 — Mon, 08 Jul 2024 11:30:52 GMT

Our neighbours have a tree like this. It was affecting our satellite signal. An engineer came out and told me exactly the same. Then nearly every tv station was affected, I phoned again to report it and another engineer came out and moved the dish, and gave us a new dish. I think it depends on the engineer and how enthusiastic they are about streaming. Our internet is rubbish so we don't want to go down that route yet!