https://helpforum.sky.com/t5/Sky-Q/My-LG-OLED-turns-off-by-itself-while-watching-Sky-but-not-Netflix-etc/m-p/4687139#M653032 <P>My LG OLED tv turns off by itself while watching Sky but not when watching TV via apps. &nbsp;I've been in touch with Sky and had a new box, and switched standby options to manual &amp; it's still doing it. &nbsp;Mainly during the evening, it's really frustrating as it can on &amp; off 6-7 times during a 5 minute period be okay for a while then starts doing it again. &nbsp;It's not the TV as we can watch on apps via the internet and it never happens. &nbsp;Any ideas to sort the problem would be much appreciated. &nbsp;We have also carried out updates as recommended by Sky. &nbsp;Many thanks.</P> Mon, 08 Jul 2024 09:09:11 GMT Elaine-2902 2024-07-08T09:09:11Z https://helpforum.sky.com/t5/Sky-Q/My-LG-OLED-turns-off-by-itself-while-watching-Sky-but-not-Netflix-etc/m-p/4687139#M653032 <P>My LG OLED tv turns off by itself while watching Sky but not when watching TV via apps. &nbsp;I've been in touch with Sky and had a new box, and switched standby options to manual &amp; it's still doing it. &nbsp;Mainly during the evening, it's really frustrating as it can on &amp; off 6-7 times during a 5 minute period be okay for a while then starts doing it again. &nbsp;It's not the TV as we can watch on apps via the internet and it never happens. &nbsp;Any ideas to sort the problem would be much appreciated. &nbsp;We have also carried out updates as recommended by Sky. &nbsp;Many thanks.</P> Mon, 08 Jul 2024 09:09:11 GMT https://helpforum.sky.com/t5/Sky-Q/My-LG-OLED-turns-off-by-itself-while-watching-Sky-but-not-Netflix-etc/m-p/4687139#M653032 Elaine-2902 2024-07-08T09:09:11Z https://helpforum.sky.com/t5/Sky-Q/My-LG-OLED-turns-off-by-itself-while-watching-Sky-but-not-Netflix-etc/m-p/4687219#M653041 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4116493">@Elaine-2902</a>&nbsp;wrote:<BR /> <P>My LG OLED tv turns off by itself while watching Sky but not when watching TV via apps. &nbsp;I've been in touch with Sky and had a new box, and switched standby options to manual &amp; it's still doing it. &nbsp;Mainly during the evening, it's really frustrating as it can on &amp; off 6-7 times during a 5 minute period be okay for a while then starts doing it again. &nbsp;It's not the TV as we can watch on apps via the internet and it never happens. &nbsp;Any ideas to sort the problem would be much appreciated. &nbsp;We have also carried out updates as recommended by Sky. &nbsp;Many thanks.</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4116493">@Elaine-2902</a>&nbsp;</P> <P>HDMI (CEC) control on the Sky Q box will turn the Television <STRONG>On</STRONG>&nbsp;when the Q hox is switched on. &nbsp;Thats assuming that HDMI is turned on in the Q settings and also on the LG TV settings. On LG HDMI control is called&nbsp;<SPAN>SIMPLINK (HDMI-CEC).</SPAN></P> <P>However when the Q box is turned off it will not switch the TV off and so your issue doesn't appear to be due to Q box HDMI control.</P> <P>&nbsp;</P> <P>On the latest Q update Sky did change the software so that the Q box would turn off when the television is turns off.</P> <P>&nbsp;</P> <P>So the first question would be:-</P> <P>Does the Sky Q box shut down when the LG TV erroneously goes into standby?</P> Mon, 08 Jul 2024 10:12:45 GMT https://helpforum.sky.com/t5/Sky-Q/My-LG-OLED-turns-off-by-itself-while-watching-Sky-but-not-Netflix-etc/m-p/4687219#M653041 oldfella 2024-07-08T10:12:45Z