topic Re: UHD sound drops in Sky Q

UHD sound drops

Worsley — Mon, 08 Jul 2024 07:45:01 GMT

Sky UHD sound drops.

this happened in March 2024 and was resolved by Sky, However the same problem has resurfaced in the last few days.

The sky community moderator closed the discussion down, so no one is looking at the issue.

Sky please look into the problem because it's impossible to watch any program with the sound dropping.

(Removed)

Moderator note: Removed campaigning comments

Re: UHD sound drops

Worsley — Sat, 06 Jul 2024 15:31:03 GMT

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

complaints form so Sky understand they have a probuwith service

Re: UHD sound drops

Daniel-F — Mon, 08 Jul 2024 07:47:04 GMT

Hi @Worsley

I see this thread has been up for a couple days now but no additional users have commented on it. Moving forward I recommend getting over to our Messaging Team for a bit more support on the issue.

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Thanks,

Re: UHD sound drops

Lisa-P1987 — Mon, 08 Jul 2024 08:21:59 GMT

Thanks for escalating this. We’ve sent Worsley an invite to chat.

Re: UHD sound drops

Mr+Flibbles+86 — Thu, 11 Jul 2024 07:22:38 GMT

We are still looking to help you @Worsley . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: UHD sound drops

PCSky82734 — Thu, 11 Jul 2024 11:05:43 GMT

Yup - got same issue. Any news on a fix? Very annoying from Sky...