topic Re: Sky Q not working at all ! in Sky Q

Sky Q not working at all !

Ramblingjack — Sun, 07 Jul 2024 13:01:24 GMT

Q not working, after unplugging - help please.

Re: Sky Q not working at all !

Daniel0210 — Sun, 07 Jul 2024 13:07:06 GMT

@Ramblingjack

We need more info than 'not working' in order to advise. What are you seeing? Any error messages?

Re: Sky Q not working at all !

Ramblingjack — Sun, 07 Jul 2024 13:16:19 GMT

Can't post more

Re: Sky Q not working at all !

Ramblingjack — Sun, 07 Jul 2024 13:17:46 GMT

Get a warning that my planned messages contain something, which is not allowed

Re: Sky Q not working at all !

Daniel0210 — Sun, 07 Jul 2024 13:19:48 GMT

@Ramblingjack wrote:

Can't post more

@Ramblingjack

You're obviously trying to post something the filters are picking up on. What are you trying to do? Record, view TV, download?

Re: Sky Q not working at all !

Ramblingjack — Sun, 07 Jul 2024 13:18:53 GMT

xol8bm, woteva that is!

Re: Sky Q not working at all !

Ramblingjack — Sun, 07 Jul 2024 13:20:19 GMT

Actually another number '1' next to the other, but I can't post it complete !

Re: Sky Q not working at all !

Daniel0210 — Sun, 07 Jul 2024 13:21:42 GMT

@Ramblingjack

No idea what you're trying to,post but the filters won't allow numbers that could relate to a phone number or account number.

Re: Sky Q not working at all !

Ramblingjack — Sun, 07 Jul 2024 13:25:40 GMT

But my intended (fuller) posting includes no numbers at all ! Just text, which I have also just posted on the Sky Q Users group on Facebook.

Re: Sky Q not working at all !

Ramblingjack — Sun, 07 Jul 2024 13:30:01 GMT

I unplugged main Q box, hoping to re-set it, now it doesn't do anything, after I turn TV on using remote control.

Re: Sky Q not working at all !

oldfella — Sun, 07 Jul 2024 13:36:33 GMT

@Ramblingjack wrote:

I unplugged main Q box, hoping to re-set it, now it doesn't do anything, after I turn TV on using remote control.

Hi @Ramblingjack

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Re: Sky Q not working at all !

Ramblingjack — Sun, 07 Jul 2024 13:49:24 GMT

Problem now fixed - HDMI had come out and I hadn't spotted that !