topic Re: I can’t watch Netflix on any other device than the Sky Box in Sky Q

I can’t watch Netflix on any other device than the Sky Box

Heather75 — Wed, 17 Jan 2024 10:39:08 GMT

Why can't I change my Netflix account to my Sky account on any other device than the main Sky box

Re: I can’t watch Netflix on any other device than the Sky Box

Jones_The_Cat — Wed, 17 Jan 2024 12:24:10 GMT

@Heather75 wrote:
Why can't I change my Netflix account to my Sky account on any other device than the main Sky box

You can. You just need to log in to the Netflix app on your other device with the same username and password that you used to set up Netflix on your Sky box.

Which Netflix tier do you subscribe to? Is it the basic service with ads?

Re: I can’t watch Netflix on any other device than the Sky Box

ALONE+OAK — Sun, 05 May 2024 18:06:16 GMT

I have this problem too! How do I retrieve the sign in details I used for Netflix on my Sky box??

Re: I can’t watch Netflix on any other device than the Sky Box

nigea99 — Sun, 05 May 2024 18:39:41 GMT

@ALONE+OAK wrote:

I have this problem too! How do I retrieve the sign in details I used for Netflix on my Sky box??

hi @ALONE+OAK

You can check which email by y going into the app then Left arrow to bring the Side menu

Then arrow down to go to 'Get Help' & press enter/select

This will show the email account you used

You can't find out what your password is but you can go to Netflix password reset on a browser on another device to reset it (If you do reset it, you will need to use the new one on the SKY Q box as well, of course)

Re: I can’t watch Netflix on any other device than the Sky Box

Drewstew — Thu, 13 Jun 2024 09:04:05 GMT

@nigea99@nigea99 - Perfect! Thank you.

Re: I can’t watch Netflix on any other device than the Sky Box

headpin2 — Thu, 04 Jul 2024 10:01:14 GMT

I used to be able on my iA[d via Netflix app and Sky account. Cannot now, wants me to sign up again?

If I do the help to see the email the one shown bears no relationship to any Email account I may have ever used.it ends with @lolanpro.com Nit sure what that's all about?

Any ideas?

Re: I can’t watch Netflix on any other device than the Sky Box

drfeelgood — Sat, 06 Jul 2024 16:02:16 GMT

I have this problem too, the email on my netflix sky account is not one i use. Any solution?

Re: I can’t watch Netflix on any other device than the Sky Box

headpin2 — Sat, 06 Jul 2024 19:29:08 GMT

I contacted Netflix and they said my account had been hacked and although I was still able to watch via Sky it was not possible via the app etc.

Netflix reset my account for he, updated password and added extra security to make more difficult to hack and control.

contract Netflix I found them very helpful.

Re: I can’t watch Netflix on any other device than the Sky Box

drfeelgood — Sat, 06 Jul 2024 20:14:22 GMT

Yep thanks for that sorted.

Re: I can’t watch Netflix on any other device than the Sky Box

A13x — Tue, 27 Aug 2024 11:35:40 GMT

For some reason every time I try logging in to netflix on another device it just takes me somewhere to select a plan to pay for even though the subscription had already been paid through sky (standard with ads). Am I missing something?

Re: I can’t watch Netflix on any other device than the Sky Box

Rai123 — Fri, 23 Jan 2026 15:37:44 GMT

I have exactly the same issue, it just wants me to join a plan!! Anyone know how we get past this issue?? Please and thanks

Re: I can’t watch Netflix on any other device than the Sky Box

nigea99 — Fri, 23 Jan 2026 15:44:02 GMT

@Rai123 wrote:

I have exactly the same issue, it just wants me to join a plan!! Anyone know how we get past this issue?? Please and thanks

hi @Rai123

Please see my post above to double check that the email address you used for setting up your account is the same you are trying on the other device

Re: I can’t watch Netflix on any other device than the Sky Box

Rai123 — Fri, 23 Jan 2026 15:45:52 GMT

Hi thanks for your quick response, the log in im using is exactly the same as the one I use for my sky account so should just work?????

Re: I can’t watch Netflix on any other device than the Sky Box

Chodley — Fri, 23 Jan 2026 21:57:41 GMT

@Rai123 wrote:
Hi thanks for your quick response, the log in im using is exactly the same as the one I use for my sky account so should just work?????

But is it the same email that the working box' netflix app says is your login id?

Using your Sky email is neither here nor there if it's not the right one.

Or do you not have a working one?

Re: I can’t watch Netflix on any other device than the Sky Box

Rai123 — Fri, 23 Jan 2026 23:00:11 GMT

Thabk but Yes im 100% it is!!

Re: I can’t watch Netflix on any other device than the Sky Box

Chodley — Sat, 24 Jan 2026 00:31:04 GMT

@Rai123 wrote:
Thabk but Yes im 100% it is!!

Ok, and have you double checked because it can get havked and changed.

And have you tried this on a non-sky based netflix app like a phone or tablet?

Re: I can’t watch Netflix on any other device than the Sky Box

Hea3 — Sun, 15 Mar 2026 15:52:59 GMT

I have full sky package and I would like to put Netflix on my tablet but don't know how to do it

Re: I can’t watch Netflix on any other device than the Sky Box

Angel_Aka — Sun, 15 Mar 2026 16:00:10 GMT

@Hea3 wrote:
I have full sky package and I would like to put Netflix on my tablet but don't know how to do it

Download the Netflix app from the app store of whichever operating system your tablet uses.