Sky q broadband connection issues

Ad6 — Fri, 05 Jul 2024 20:39:50 GMT

Would an Alexa ontop of Sky q box cause broadband connection issues?. No issues with Sky q till a month ago and connection between main box and minis keeps dropping out driving us crackers. Done usual resets, works for a bit then back to connection issue. Any advice helpful

Re: Sky q broadband connection issues

oldfella — Fri, 05 Jul 2024 20:45:26 GMT

@Ad6 wrote:

Would an Alexa ontop of Sky q box cause broadband connection issues?. No issues with Sky q till a month ago and connection between main box and minis keeps dropping out driving us crackers. Done usual resets, works for a bit then back to connection issue. Any advice helpful

Hi @Ad6

Any WiFi device stacked with the Qbox is likely to cause issues.

Have you tried removing the Alexa?

If you still have an issue

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.

Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

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Sky q broadband connection issues

Re: Sky q broadband connection issues