topic Re: Skybox not working in Sky Q

Skybox not working

Dutch24 — Fri, 05 Jul 2024 19:08:27 GMT

Power going to box yet it won't configure

Re: Skybox not working

Annie+UK — Fri, 05 Jul 2024 19:11:44 GMT

What do you mean by "won't configure"?

Re: Skybox not working

Dutch24 — Fri, 05 Jul 2024 19:16:01 GMT

Got a replacement box followed setup procedure and it won't engage/ configure

Re: Skybox not working

Annie+UK — Fri, 05 Jul 2024 19:19:56 GMT

Still none the wiser but for a new box Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Re: Skybox not working

Mark39 — Fri, 05 Jul 2024 19:38:34 GMT

@Dutch24 wrote:

Got a replacement box followed setup procedure and it won't engage/ configure

Has it got past 'initialising'? What happened next?

Re: Skybox not working

Dutch24 — Fri, 05 Jul 2024 19:45:47 GMT

A notice on the TV says we will be with you within a few minutes the screen goes black then the q starts flashing with a red power light, have left it for hours and tried restarting it, remote will not connect.

Re: Skybox not working

Annie+UK — Fri, 05 Jul 2024 19:53:47 GMT

Which Sky System do you have? as it is looking like you've posted in the wrong forum

1. Sky Plus
2. Sky Q (Sky Q Forum)

Re: Skybox not working

Mark39 — Fri, 05 Jul 2024 20:04:29 GMT

@Dutch24 wrote:

A notice on the TV says we will be with you within a few minutes the screen goes black then the q starts flashing with a red power light, have left it for hours and tried restarting it, remote will not connect.

I assume you mean the illuminated Q on the front panel., which is a Sky Q feature, not Sky+ where you've posted. I'll move your post to the right forum.