topic Re: I’m not getting signal on my sky tv in Sky Q

I’m not getting signal on my sky tv

Dee123 — Fri, 05 Jul 2024 08:41:52 GMT

For the last few weeks i have received a no signal sign on most channels. I've checked all cables and boxes and changed filter. Still no improvement

Re: I’m not getting signal on my sky tv

Mark39 — Fri, 05 Jul 2024 09:09:11 GMT

Try Sky's diagnostic help here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

Re: I’m not getting signal on my sky tv

Daniel0210 — Fri, 05 Jul 2024 09:27:32 GMT

@Dee123 wrote:

For the last few weeks i have received a no signal sign on most channels.

@Dee123
A message displaying ”no signal” tends to be from your TV.

A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

Re: I’m not getting signal on my sky tv

Dee123 — Fri, 05 Jul 2024 09:42:33 GMT

I have made sure all cables are in and still no channels

Re: I’m not getting signal on my sky tv

Daniel0210 — Fri, 05 Jul 2024 09:47:18 GMT

@Dee123

Then the link we've provided is your next step and then potentially calling Sky, or contacting your landlord in the case of a communal dish.