https://helpforum.sky.com/t5/Sky-Q/Sky-box-issue/m-p/4684620#M652538 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4112822">@Rajab96</a>&nbsp;wrote:<BR /> <P>The power button on my sky box isn't working . The remote doesn't even register aswel.&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4112822">@Rajab96</a>&nbsp;</P> <P>Work through the following link<BR /><A href="https://www.sky.com/help/articles/sky-q-box-wont-turn-on" target="_blank">https://www.sky.com/help/articles/sky-q-box-wont-turn-on</A><BR />If you have to order a new Q box this usually means a doorstep swap.<BR />Don’t forget to keep your viewing card from the failed box if you order a replacement.<BR />Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.</P> Thu, 04 Jul 2024 17:34:19 GMT oldfella 2024-07-04T17:34:19Z https://helpforum.sky.com/t5/Sky-Q/Sky-box-issue/m-p/4684517#M652523 <P>The power button on my sky box isn't working . The remote doesn't even register aswel.&nbsp;</P> Thu, 04 Jul 2024 15:48:46 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-box-issue/m-p/4684517#M652523 Rajab96 2024-07-04T15:48:46Z https://helpforum.sky.com/t5/Sky-Q/Sky-box-issue/m-p/4684620#M652538 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4112822">@Rajab96</a>&nbsp;wrote:<BR /> <P>The power button on my sky box isn't working . The remote doesn't even register aswel.&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4112822">@Rajab96</a>&nbsp;</P> <P>Work through the following link<BR /><A href="https://www.sky.com/help/articles/sky-q-box-wont-turn-on" target="_blank">https://www.sky.com/help/articles/sky-q-box-wont-turn-on</A><BR />If you have to order a new Q box this usually means a doorstep swap.<BR />Don’t forget to keep your viewing card from the failed box if you order a replacement.<BR />Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.</P> Thu, 04 Jul 2024 17:34:19 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-box-issue/m-p/4684620#M652538 oldfella 2024-07-04T17:34:19Z