topic Re: Buffering on ITV channels in Sky Q

Buffering on ITV channels

Lucyleigh — Thu, 27 Jul 2023 13:15:22 GMT

All channels are working except ITV channels which are buffering. Recordings for ITV & ITV 2 are all buffered also but ITVX works fine on TV so must be sky thats the problem.

Re: Buffering on ITV channels

Invisiblename — Thu, 27 Jul 2023 13:36:11 GMT

@Lucyleigh wrote:
All channels are working except ITV channels which are buffering. Recordings for ITV & ITV 2 are all buffered also but ITVX works fine on TV so must be sky thats the problem.

When you say "buffering" what do you actually mean? Live satellite transmissions can't 'buffer', that is a term that is specific to internet streamed services.

Re: Buffering on ITV channels

Lucyleigh — Thu, 27 Jul 2023 13:38:37 GMT

Hi, I mean the picture is freezing and pixelled (if that is a word?!)

Re: Buffering on ITV channels

Invisiblename — Thu, 27 Jul 2023 13:41:52 GMT

@Lucyleigh wrote:
Hi, I mean the picture is freezing and pixelled (if that is a word?!)

Ah, in that case it sounds like your dish is slightly out of alignment - this can effect some channels while others are working fine. However, before requesting an engineer to come out, check that the cables from the dish to the back of your Sky Q receiver are finger tight (if they get loose it can cause a signal loss).

Re: Buffering on ITV channels

Lucyleigh — Thu, 27 Jul 2023 13:44:39 GMT

Thank you for your reply. I have checked all the cables, switched the box off and left a bit before switching back on but it didn't make any difference. I will have to get an engineer out.

Thanks again.

Re: Buffering on ITV channels

HOLIVE79 — Sun, 30 Jun 2024 20:48:38 GMT

Just found this thread because the same thing is happening to me on Sky Stream. Only with ITV/itv2, all other channels are fine?

Re: Buffering on ITV channels

xenon81 — Sun, 30 Jun 2024 22:37:23 GMT

@HOLIVE79 wrote:
Just found this thread because the same thing is happening to me on Sky Stream. Only with ITV/itv2, all other channels are fine?

Yes, it's normal for only a few channels to be affected by dish alignment issue. You will need to arrange an engineer visit to get it checked.

Re: Buffering on ITV channels

Invisiblename — Tue, 02 Jul 2024 06:57:16 GMT

@xenon81 wrote:
@HOLIVE79 wrote:
Just found this thread because the same thing is happening to me on Sky Stream. Only with ITV/itv2, all other channels are fine?
Yes, it's normal for only a few channels to be affected by dish alignment issue. You will need to arrange an engineer visit to get it checked.

Not much use for a dish alignment check for Sky Stream 🤣

Re: Buffering on ITV channels

HOLIVE79 — Wed, 03 Jul 2024 17:54:39 GMT

Well exactly! So what's the big problem with ITV?

Re: Buffering on ITV channels

Invisiblename — Wed, 03 Jul 2024 21:23:33 GMT

@HOLIVE79 wrote:
Well exactly! So what's the big problem with ITV?

This is the Sky Q satellite forum. You might be better off asking your question in the Sky Stream forum

https://helpforum.sky.com/t5/Sky-Stream/bd-p/sky-stream

Re: Buffering on ITV channels

Anonymous — Thu, 04 Jul 2024 06:24:15 GMT

@HOLIVE79 wrote:
Well exactly! So what's the big problem with ITV?

The biggest problem with ITV is ITV, and that's not a flippant reply as I used to work for them.