topic Re: Can't get any sky channels in Sky Q

Can't get any sky channels

anitaSa — Wed, 03 Jul 2024 19:21:26 GMT

Message that appears is no programme spare currently being broadcast on this channel. Can anyone help. We have tried everything

Re: Can't get any sky channels

Daniel0210 — Wed, 03 Jul 2024 19:28:35 GMT

@anitaSa

Try rebooting your router by turning it off for 30+ seconds then back on.

Then try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Can't get any sky channels

anitaSa — Wed, 03 Jul 2024 19:35:29 GMT

Hi this has not worked, I just says I check device power

Re: Can't get any sky channels

anitaSa — Wed, 03 Jul 2024 19:36:22 GMT

Sorry it says check device power

Re: Can't get any sky channels

anitaSa — Wed, 03 Jul 2024 19:37:49 GMT

Now saying

no programmes are currently being broadcast on this channel

Re: Can't get any sky channels

GD1 — Wed, 03 Jul 2024 19:38:23 GMT

@anitaSa That will be a TV message not your Sky Q box.

Re: Can't get any sky channels

xenon81 — Wed, 03 Jul 2024 19:40:14 GMT

"No programmes are being broadcast on this channel" is a Sky message usually seen when part time channels like BBC Three/Four are off air during the day.

Re: Can't get any sky channels

anitaSa — Wed, 03 Jul 2024 19:48:40 GMT

Anyone know how I can contact tech support at sky

Re: Can't get any sky channels

Daniel0210 — Wed, 03 Jul 2024 19:50:14 GMT

@anitaSa

It would help if you told us the channel?

Re: Can't get any sky channels

GD1 — Wed, 03 Jul 2024 19:50:49 GMT

@anitaSa You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.