topic Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati in Sky Q

Continue watch prompt appears too early

Sonnyjim — Tue, 21 May 2024 10:23:09 GMT

When I get 3/4 the way through watching my recorded program I get the notification along the bottom of my TV screen and it stays there till the end and it's annoying. It used to come up at the end but now come up way too early what can I do to stop this ? Anything at all ?

Moderator note: Amended title to better reflect query.

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

oldfella — Sat, 06 Jan 2024 17:43:53 GMT

@Sonnyjim wrote:

When I get 3/4 the way through watching my recorded program I get the notification along the bottom of my TV screen and it stays there till the end and it's annoying. It used to come up at the end but now come up way too early what can I do to stop this ? Anything at all ?

Hi @Sonnyjim

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

Sonnyjim — Sat, 06 Jan 2024 19:08:52 GMT

Thank you for the suggestion but I'm afraid it didn't work.

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

oldfella — Sat, 06 Jan 2024 20:07:24 GMT

@Sonnyjim wrote:

Thank you for the suggestion but I'm afraid it didn't work.

Hi @Sonnyjim

Check in Home - Settings - Setup - Preferences.

If you have Auto download next episode set to On see if turning it off makes any difference.

If it doesn't exactly what Notification you are seeing?

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

Sonnyjim — Sat, 06 Jan 2024 20:35:16 GMT

It's the notification that comes across the bottom of the screen and shows you the episodes.

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

Sonnyjim — Sat, 06 Jan 2024 20:39:52 GMT

this is it but it's started to appear when there is still 10/15 minutes still to go in what I'm watching

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

Chodley — Sun, 07 Jan 2024 00:42:01 GMT

Weird. I haven't seen this. Is it on all shows?

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

Sonnyjim — Sun, 07 Jan 2024 00:45:00 GMT

Only the ones that I have recorded.

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

oj01 — Sun, 07 Jan 2024 07:23:55 GMT

@Sonnyjim wrote:
Only the ones that I have recorded.

Recorded (from live broadcast) or Downloaded (from Catch Up)?

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

Sonnyjim — Sun, 07 Jan 2024 08:31:26 GMT

Mainly downloaded from catch up.

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

lettice — Sun, 07 Jan 2024 08:42:50 GMT

Is this doing it for all you recordings, or just some?

Do remember a few customers getting this problem a few years back.
Cannot remember what the resolution was.

I see you mention you did a box reset.
I would unplug the Sky Q box and keep off power for a few minutes, before powering up.
Keeping it off power for two minutes or more may settle the disk drive netter than a quick power off.

If that fails to solve the problem.
Plus, you do not mind losing your existing recordings or planned recordings, (read the on screen mesages carefully on that) might be worth trying a hard drive reset as described in step 2 here;

Can't record or delete and other recording problems | Sky Help | Sky.com

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

xenon81 — Sun, 07 Jan 2024 08:46:43 GMT

Can you not cancel it by pressing the dismiss button?

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

Sonnyjim — Sun, 07 Jan 2024 12:23:46 GMT

Yes I can cancel it and it will disappear. But the point is that it should not show until the program that I'm watching is Finnishing. .

It usually comes up with a timer count down for next episode but no count down. And comes on 10/15 minutes too early. Its so annoying when your still watching the episode.

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

oldfella — Sun, 07 Jan 2024 13:39:07 GMT

@Sonnyjim wrote:

Yes I can cancel it and it will disappear. But the point is that it should not show until the program that I'm watching is Finnishing. .

It usually comes up with a timer count down for next episode but no count down. And comes on 10/15 minutes too early. Its so annoying when your still watching the episode.

Hi @Sonnyjim

Checkthat the Info button or the Select button is not sticking on your Q remote

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

Sonnyjim — Sun, 07 Jan 2024 13:51:50 GMT

No the buttons are not sticking as it does the same in my bedroom on my sky mini Q.

And it always pops up at the 10/15 minutes to the end of that episode.

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

Sonnyjim — Sun, 07 Jan 2024 13:54:46 GMT

nearly always the same on different programs.

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

Dee521 — Mon, 26 Feb 2024 22:07:16 GMT

just wondering did you solve the problem as mine is doing the same

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

Kooolandy — Sat, 06 Apr 2024 12:19:27 GMT

I have started to have exactly this issue. W

Does anyone know why?

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

EXC — Fri, 12 Apr 2024 20:14:44 GMT

Mine is now doing the same

Re: When I am watching my recordings and im about 3/4 the way through ive started getting notificati

Mightyfoxes — Wed, 17 Apr 2024 21:17:49 GMT

This is also happening to us. Clearly some update causing a bug. A fix sky??