topic Re: I am getting a message to upgrade my subscription when trying to record any programs, in Sky Q

I am getting a message to upgrade my subscription when trying to record any programs,

Ljog — Tue, 02 Jul 2024 19:19:40 GMT

I am getting an error message to upgrade my subscription when trying to record any program, irrelevant of the channel. I have tried all the suggestions from the sky help pages, and the questions I have seen that are similar on the community, yet nothing has worked. Does anyone have any idea of what I can do?

Re: I am getting a message to upgrade my subscription when trying to record any programs,

oldfella — Tue, 02 Jul 2024 19:22:36 GMT

@Ljog wrote:

I am getting an error message to upgrade my subscription when trying to record any program, irrelevant of the channel. I have tried all the suggestions from the sky help pages, and the questions I have seen that are similar on the community, yet nothing has worked. Does anyone have any idea of what I can do?

Hi @Ljog

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If you still have the issue check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: I am getting a message to upgrade my subscription when trying to record any programs,

Ljog — Tue, 02 Jul 2024 19:26:53 GMT

Thank you for your reply, I have done all these things as well as a full reset, and I still have the same problem.

Re: I am getting a message to upgrade my subscription when trying to record any programs,

oldfella — Tue, 02 Jul 2024 19:50:03 GMT

@Ljog wrote:

Thank you for your reply, I have done all these things as well as a full reset, and I still have the same problem.

Hi @Ljog

Have you tried refreshing your viewing card.
First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: I am getting a message to upgrade my subscription when trying to record any programs,

Amber152 — Wed, 27 Nov 2024 11:14:29 GMT

Try the 2 satalite wires on the back! Happens to mine and it was the wires not in right.