topic Re: Require existing sky cable moved in Sky Q

Require existing sky cable moved

Chogg31 — Tue, 02 Jul 2024 09:44:10 GMT

I was at work when my sky was installed and it's in an ackward area. It actually goes through my downstairs toilet, then through a cupboard in living room. I would like this moved to come in through garage and then directly into living room.

How do I get an appointment for this to happen?

Thanks.

Re: Require existing sky cable moved

MightyQuinn — Tue, 02 Jul 2024 09:46:47 GMT

Hi @Chogg31 By telephoning Sky.

Re: Require existing sky cable moved

Daniel0210 — Tue, 02 Jul 2024 09:54:24 GMT

@Chogg31

The Sky engineer should have consulted with the appropriate adult at the address when it was installed. Having said that perhaps you should have left instructions as to your wishes for cable location etc. Did the engineer not explain why it was placed as it has been? Perhaps it was impractical to install it in the way you wanted.

Re: Require existing sky cable moved

Chogg31 — Tue, 02 Jul 2024 09:55:05 GMT

I tried that first and the automated system directed me to this.

Re: Require existing sky cable moved

TimmyBGood — Tue, 02 Jul 2024 10:00:28 GMT

@Chogg31

Just to check, are you referring to the satellite dish cable or a broadband connection?

For satellite cabling an independent installer will be able to take more time and care to get the route to your satisfaction than Sky personnel will be allocated.

Re: Require existing sky cable moved

GD1 — Tue, 02 Jul 2024 10:00:35 GMT

@Chogg31 You'll need to call again and this time don't say anything and remain on the line, the community can't book engineers for you.

Re: Require existing sky cable moved

Chogg31 — Tue, 02 Jul 2024 10:02:57 GMT

Thank you. I'm 100% on the wrong place.

Re: Require existing sky cable moved

Chogg31 — Tue, 02 Jul 2024 10:13:34 GMT

Sorted. £60 to move it.