https://helpforum.sky.com/t5/Sky-Q/Handset/m-p/4681712#M652046 <P>Exactly that is why it is too complicated for her.</P><P>She has to use the two handsets</P> Mon, 01 Jul 2024 14:20:07 GMT Dgadd 2024-07-01T14:20:07Z https://helpforum.sky.com/t5/Sky-Q/Handset/m-p/4681706#M652042 <P>Since my mum had to change the digital box and consequently the order of putting the TV on, and the appearance on screen being different, she has been unable to tune into the TV.&nbsp;</P><P>Since the TV is the main source of company I'm very concerned. Is there a simple switch on/off handset available.</P><P>At the moment she is not getting what she's paying for.</P> Mon, 01 Jul 2024 14:13:19 GMT https://helpforum.sky.com/t5/Sky-Q/Handset/m-p/4681706#M652042 Dgadd 2024-07-01T14:13:19Z https://helpforum.sky.com/t5/Sky-Q/Handset/m-p/4681709#M652044 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4108803">@Dgadd</a>&nbsp; If they have Sky Q they don't need toi Tune in anything, Sky Q will be on one of the HDMI inputs and it sounds like this hasn't been selected by them, therefire they will need to use their TV remote to cycle through the HDMI Inputs on the TV.</P> Mon, 01 Jul 2024 14:18:30 GMT https://helpforum.sky.com/t5/Sky-Q/Handset/m-p/4681709#M652044 GD1 2024-07-01T14:18:30Z https://helpforum.sky.com/t5/Sky-Q/Handset/m-p/4681712#M652046 <P>Exactly that is why it is too complicated for her.</P><P>She has to use the two handsets</P> Mon, 01 Jul 2024 14:20:07 GMT https://helpforum.sky.com/t5/Sky-Q/Handset/m-p/4681712#M652046 Dgadd 2024-07-01T14:20:07Z