topic Re: Connecting skyQ box to tv in Sky Q

Connecting skyQ box to tv

MJM8 — Sat, 29 Jun 2024 16:16:29 GMT

I've just bought a toshiba tv and have connected to wifi etc and put hdmi in but don't know how to connect sky Q box.

Re: Connecting skyQ box to tv

MightyQuinn — Sat, 29 Jun 2024 16:38:13 GMT

Hi @MJM8 You use a HDMI lead.

Re: Connecting skyQ box to tv

MJM8 — Sat, 29 Jun 2024 16:41:49 GMT

Hi thanks, ive connected hdmi lead. Its saying weak or no signal. Ive tried turning q box and tv off but still the same message

Re: Connecting skyQ box to tv

PandJ2020 — Sat, 29 Jun 2024 16:43:38 GMT

@MJM8 wrote:
Hi thanks, ive connected hdmi lead. Its saying weak or no signal. Ive tried turning q box and tv off but still the same message

Weak signal would indicate you are trying to 'tune' your TV...

Connect the HDMI lead from from the Q to a given HDMI input and then select that HDMI input on the TV.

If CEC is enabled you should be able to hit the home/Sky button to force the TV to switch the Sky input.

Re: Connecting skyQ box to tv

MJM8 — Sat, 29 Jun 2024 16:50:02 GMT

The hdmi port is shown as selected on the tv but my sky remote is doing nothing! What is CEC? I've just taken ghe connections out of my old tv snd put them in the new one in the right places.

Re: Connecting skyQ box to tv

nigea99 — Sat, 29 Jun 2024 17:00:10 GMT

hi @MJM8

With the SKY Q box on try presssing the following keys in Sequence

Home 1 0 8 0 Home

Re: Connecting skyQ box to tv

MJM8 — Sat, 29 Jun 2024 17:03:41 GMT

Thanks. No, still saying weak or no signal

Re: Connecting skyQ box to tv

nigea99 — Sat, 29 Jun 2024 17:06:20 GMT

@MJM8 wrote:

Thanks. No, still saying weak or no signal

hi @MJM8

This means your TV is trying to display either the TV's Freeview tuner or possibly the TV's own Satellite Tuner.

You need to select the HDMI that your SKY Q box is connected to - initially use the TVs own remote control until you can see the SKY Q box menus

Re: Connecting skyQ box to tv

PandJ2020 — Sat, 29 Jun 2024 17:09:49 GMT

@MJM8 wrote:
What is CEC?

https://en.wikipedia.org/wiki/Consumer_Electronics_Control

Amongst other things it allows devices to 'control' the TV, particularly to select an input...

The hdmi port is shown as selected on the tv but my sky remote is doing nothing!

Have you paired your remote with the new TV? (Although the Sky remote is primarily to control the Sky box)

For now use your TV remote to select the HDMI input...

Re: Connecting skyQ box to tv

MJM8 — Sat, 29 Jun 2024 17:13:33 GMT

Hi no. How do I do that if the sky remote isn't working? Sorry not being rude I just don't know

Re: Connecting skyQ box to tv

MJM8 — Sat, 29 Jun 2024 17:16:35 GMT

I only have one hdmi port on this new tv. Which menu finds the qbox on the tv?

Re: Connecting skyQ box to tv

nigea99 — Sat, 29 Jun 2024 17:17:59 GMT

@MJM8 wrote:

Hi no. How do I do that if the sky remote isn't working? Sorry not being rude I just don't know

@MJM8

You can't pair the remote until you can see the SKY Q menus - which is why we have advised using the TV's own remote to select the HDMI SKy Q is connected to.

Did you try prssing Home 1 0 8 0 Home on theSKY Q remote ?

Re: Connecting skyQ box to tv

MJM8 — Sat, 29 Jun 2024 17:29:35 GMT

Hi yes I answered. Home 1080 home didnt work. There is only one hdmi port on the tv but the settings shows 2. However both say weak signal. I tried pairing the sky remote with bluetooth but although bluetooth is connected on the tv it didnt pair.

Re: Connecting skyQ box to tv

nigea99 — Sat, 29 Jun 2024 17:36:43 GMT

@MJM8 wrote:

Hi yes I answered. Home 1080 home didnt work. There is only one hdmi port on the tv but the settings shows 2. However both say weak signal. I tried pairing the sky remote with bluetooth but although bluetooth is connected on the tv it didnt pair.

Unfortunately we can't advise on your TV's own settings - although if you can tell us the Model number we may be able to find some info

If you have affected the pairing of the SKY Q remote I suggest you reset it until you can see the SKY Q box menus

To reset the SKY Q remote Press & hold 7 & 9 together until the red led above the SKY logo button flashes 4 times.

After this reset of the remote you will need to make sure the remote always has full line of sight of the SKY Q box until you can re-pair with the remote with SKY Q box

Re: Connecting skyQ box to tv

MJM8 — Sat, 29 Jun 2024 17:45:00 GMT

Hi thanks Ive paired the remote but I still have no signal on both hdmi ports and the sky q box is on.

Re: Connecting skyQ box to tv

nigea99 — Sat, 29 Jun 2024 18:14:52 GMT

@MJM8 wrote:

Hi thanks Ive paired the remote but I still have no signal on both hdmi ports and the sky q box is on.

@MJM8

Do you mean just reset - to pair it you would need to be able to see the SKY Q menus unless I am missing something

Re: Connecting skyQ box to tv

MJM8 — Sat, 29 Jun 2024 18:18:50 GMT

Hi yes I meant reset, I'm just trying everything. However my sky remote has just given up, I 've tried new batteries but it's kaput so I'll have to wait now until they send me anothee one. Thanks for your help and giving your time.

Re: Connecting skyQ box to tv

nigea99 — Sat, 29 Jun 2024 18:23:44 GMT

@MJM8 wrote:

Hi yes I meant reset, I'm just trying everything. However my sky remote has just given up, I 've tried new batteries but it's kaput so I'll have to wait now until they send me anothee one. Thanks for your help and giving your time.

Can I suggest trying the following:

Firtsly unplug the HDMI lead from both your TV & SKY Q box and then plug back in making sure the connections are OK

Then power off at the mains both the TV & SKY Q box and then switch back on

if you still don;t get any signal on the HDMI port the SKY box is connected to please try pressing the HOme 1 0 8 0 Home again making sure that remote is pointing at the SKY Q box & try selecting the HDMI on your TVs own remote again

I know this may seem overkill but it might just be worth trying

Re: Connecting skyQ box to tv

MJM8 — Sat, 29 Jun 2024 18:40:27 GMT

Hi, I did try turning both off but not exactly as you advised so I will try that when I am sent a new sky q box remote. Thank you.