topic Re: No mini box delivered in Sky Q

No mini box delivered

Jamieelland — Sun, 23 Jun 2024 11:34:22 GMT

I ordered a sky Q mini box on Friday 21st June I was told I would get it next day and it hasn't come? He also said he booked an engineer for next month which I told him several times I didn't want I just want the mini box (which I paid for up front)

Re: No mini box delivered

GD1 — Sun, 23 Jun 2024 11:38:46 GMT

@Jamieelland Your post has been moved from the SKy+ forum as you've posted you have SKy Q. What does your order tracking show?

Re: No mini box delivered

Jamieelland — Sun, 23 Jun 2024 11:45:42 GMT

Don't have a tracking number

Re: No mini box delivered

GD1 — Sun, 23 Jun 2024 11:54:45 GMT

@Jamieelland You should still be able to track any order through your account https://www.sky.com/ordertracking

Re: No mini box delivered

Daniel0210 — Sun, 23 Jun 2024 11:56:45 GMT

@Jamieelland wrote:

I just want the mini box (which I paid for up front)

@Jamieelland

Just to point out you paid a connection/admin fee. Mini boxes are the same as Sky Q boxes and are only loaned to you for the duration of your Q subscription or Multiscreen subscription.

Re: No mini box delivered

Jamieelland — Sun, 23 Jun 2024 12:03:40 GMT

I clearly said on the phone I done want an engineer I just want the sky Q mini box sending out so I can plug it in

Re: No mini box delivered

Daniel0210 — Sun, 23 Jun 2024 12:04:56 GMT

@Jamieelland
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

Have you checked the tracking on the link provided above by @GD1 ?

Re: No mini box delivered

GD1 — Sun, 23 Jun 2024 12:05:04 GMT

@Jamieelland wrote:

I clearly said on the phone I done want an engineer I just want the sky Q mini box sending out so I can plug it in

You're not talking to Sky but to fellow customers.

Re: No mini box delivered

Jamieelland — Sun, 23 Jun 2024 12:08:16 GMT

Yes doesn't really tell me anything I was told I'd get the box next day but nothing

Re: No mini box delivered

MightyQuinn — Sun, 23 Jun 2024 13:35:47 GMT

@Jamieelland wrote:
Yes doesn't really tell me anything I was told I'd get the box next day but nothing

Hi @Jamieelland It sounds like you need to contact Sky, nobody can help you here.

Re: No mini box delivered

PJM19581 — Sat, 29 Jun 2024 12:42:16 GMT

I ordered an additional SKYQ minibox on 9 June 2024 and it hasn't arrived. But the payment is on my next invoice. When I try the track my order link it just tells me that the engineer is calling to install it on 5 July. Am I correct in thinking that the minibox should have been sent direct to me and not to the engineer?