topic Re: Geo location servers - issues with incorrect IP location in Sky Q

Geo location servers - issues with incorrect IP location

MSuk1 — Tue, 12 Mar 2024 14:20:35 GMT

Any idea how I can contact someone to update the IP Geo Database sky use, I have a UK IP being identified as none UK - unable to access various parts of Sky TV service.

Tried to contact with no joy yet as no one understands the issue.

Thanks

Martin

Re: Geo location servers - issues with incorrect IP location

GD1 — Tue, 12 Mar 2024 14:55:26 GMT

@MSuk1 Who provides your broadband service?

Re: Geo location servers - issues with incorrect IP location

MSuk1 — Tue, 12 Mar 2024 14:57:52 GMT

ZEN - they have said it is a new IP range moved to the UK from the USA however it has been re-registered as UK and providers of location services notified. All checks I can do are returning UK IP, even if I knew what servcie they used fr look up maybe able correct on that end.

Thanks

Re: Geo location servers - issues with incorrect IP location

BeerMatt — Sat, 29 Jun 2024 11:28:32 GMT

I have the same issue with Yayzi.

The issue is with whoever Sky use are not updating the location data of the IP address. 4/5 IP location services have it down as the UK. But whoever sjy use don;t.

Yayzi have done their bit by advising everyone so its down to Skys provider

Re: Geo location servers - issues with incorrect IP location

lettice — Sat, 29 Jun 2024 12:40:56 GMT

We have seen these issues before for geo location problems and the Sky community expert should be able to help to resolve for you.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

Escalating a post to a Sky expert | Sky Community

Re: Geo location servers - issues with incorrect IP location

Lisa-P1987 — Sat, 29 Jun 2024 12:51:27 GMT

Thanks for escalating this. We’ve sent @BeerMatt an invite to chat.

Re: Geo location servers - issues with incorrect IP location

Mr+Flibbles+86 — Mon, 01 Jul 2024 12:52:55 GMT

We are still looking to help you @BeerMatt . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks