topic Re: Sky Q & BT not talking in Sky Q

Sky Q & BT not talking

MC212 — Mon, 19 Feb 2024 14:16:10 GMT

Hi all,

My Main Sky Q box has lost internet access and after having reset both the BT router and the Sky Q box it still wont connect. The main box is connected via WiFi and the 2 smaller Sky Q box also. They also are not working. The internet is working and connected but each time I enter the WiFi password into Network settings it says unsuccessful. The router and the main Sky Q box are right next to each other. Any ideas?

Re: Sky Q & BT not talking

Addie15 — Tue, 20 Feb 2024 08:11:11 GMT

Hi there, @MC212. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q & BT not talking

Chodley — Tue, 20 Feb 2024 08:31:01 GMT

If they are right next to each other, use ethernet for the Q to connnect to the internet.

Re: Sky Q & BT not talking

Akinduro75 — Sat, 29 Jun 2024 10:01:09 GMT

Internet is working perfectly but Telephone cannot be connected in the property.

Re: Sky Q & BT not talking

Akinduro75 — Sat, 29 Jun 2024 10:12:27 GMT

Since telephone connected on 6th May 2024, SKY TALK cannot be connected in the property.