3 additional Sky boxes not working following an engineer visit

Chris270 — Thu, 27 Jun 2024 15:14:20 GMT

I can't watch any channels on the 3 additional boxes. Q box is working ok. Had engineer here recently who installed new q box.

Re: 3 additional Sky boxes not working following an engineer visit

Laing1 — Thu, 27 Jun 2024 16:15:28 GMT

@Chris270 wrote:

I can't watch any channels on the 3 additional boxes. Q box is working ok. Had engineer here recently who installed new q box.

@Chris270 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot each mini box

Re: 3 additional Sky boxes not working following an engineer visit

oldfella — Thu, 27 Jun 2024 17:11:56 GMT

@Chris270 wrote:

I can't watch any channels on the 3 additional boxes. Q box is working ok. Had engineer here recently who installed new q box.

Hi @Chris270

First reboot the main Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

When the main Q box is back up and completely running carry out a Network reset on the minis. Start with the one nearest to the main Q box

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

topic Re: 3 additional Sky boxes not working following an engineer visit in Sky Q

3 additional Sky boxes not working following an engineer visit

Re: 3 additional Sky boxes not working following an engineer visit

Re: 3 additional Sky boxes not working following an engineer visit