https://helpforum.sky.com/t5/Sky-Q/Prime-Video-app-not-working-through-Q-TV-anyone-else-having-problems/m-p/4677984#M651385 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4103406">@Andrea532</a>&nbsp;wrote:<BR />Had use of the app earlier in the day, then it stopped loading and has remained a blank screen. App works fine on my mobile, so I know it's a Sky issue.<HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4103406">@Andrea532</a>&nbsp;</P> <P>Have you tried refreshing the Apps in the Hidden menu.<BR />To enter hidden menu press Home and navigate down to Settings but do not select Settings.<BR />With Settings highlighted press <STRONG>0 0 1 Select</STRONG>.<BR />Select Apps <BR />then highlight Refresh all Apps on this box. <BR />You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing <BR />It’s recommended waiting at least 5 minutes before doing so.<BR /><BR /><STRONG><EM>Refresh Apps can take up to 24 hrs to complete .</EM></STRONG></P> Thu, 27 Jun 2024 08:58:11 GMT oldfella 2024-06-27T08:58:11Z https://helpforum.sky.com/t5/Sky-Q/Prime-Video-app-not-working-through-Q-TV-anyone-else-having-problems/m-p/4677791#M651383 Had use of the app earlier in the day, then it stopped loading and has remained a blank screen. App works fine on my mobile, so I know it's a Sky issue. Wed, 26 Jun 2024 22:10:40 GMT https://helpforum.sky.com/t5/Sky-Q/Prime-Video-app-not-working-through-Q-TV-anyone-else-having-problems/m-p/4677791#M651383 Andrea532 2024-06-26T22:10:40Z https://helpforum.sky.com/t5/Sky-Q/Prime-Video-app-not-working-through-Q-TV-anyone-else-having-problems/m-p/4677984#M651385 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4103406">@Andrea532</a>&nbsp;wrote:<BR />Had use of the app earlier in the day, then it stopped loading and has remained a blank screen. App works fine on my mobile, so I know it's a Sky issue.<HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4103406">@Andrea532</a>&nbsp;</P> <P>Have you tried refreshing the Apps in the Hidden menu.<BR />To enter hidden menu press Home and navigate down to Settings but do not select Settings.<BR />With Settings highlighted press <STRONG>0 0 1 Select</STRONG>.<BR />Select Apps <BR />then highlight Refresh all Apps on this box. <BR />You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing <BR />It’s recommended waiting at least 5 minutes before doing so.<BR /><BR /><STRONG><EM>Refresh Apps can take up to 24 hrs to complete .</EM></STRONG></P> Thu, 27 Jun 2024 08:58:11 GMT https://helpforum.sky.com/t5/Sky-Q/Prime-Video-app-not-working-through-Q-TV-anyone-else-having-problems/m-p/4677984#M651385 oldfella 2024-06-27T08:58:11Z