topic Re: Sky Q not starting in Sky Q

Sky Q not starting

Rob+Hoare — Wed, 26 Jun 2024 07:18:56 GMT

Hi all My main sky Q very often, as in nearly everyday often, will not awake. I have the the one red/orange ish light showing. Only way to awake it is to switch mains on off. The box is not hot, the fan is not running, it's just sitting idle nit awake. It's a 2Tb and new box, although previous one had similar issues. WiFi and extenders around house all talking to each other Any advice please? Rob.

Re: Sky Q not starting

Daniel0210 — Wed, 26 Jun 2024 09:39:22 GMT

@Rob+Hoare

What time is this happening (ie; is it the eco standby mode)?

Re: Sky Q not starting

Rob+Hoare — Wed, 26 Jun 2024 11:37:35 GMT

It's when I come to it after a period of non use, so can be morning mainly, will check if eco or not

Re: Sky Q not starting

Daniel0210 — Wed, 26 Jun 2024 11:39:30 GMT

@Rob+Hoare

This link will explain why I asked what time it's happening

https://www.sky.com/help/articles/using-the-standby-settings