topic Re: sky box in Sky Q

sky box

TA5 — Tue, 25 Jun 2024 13:33:29 GMT

I've been sent a bill for not returning sky equipment, i would send it back if i had it but it's currently at my exs house as the wifi was his responsibility but in my name, i've contacted him and he says he hasn't got it (which is impossible) and i'm now getting calls and debt emails when it was his responsibility and won't send it back, i need help with this thanks

Re: sky box

Daniel0210 — Tue, 25 Jun 2024 13:40:03 GMT

@TA5

Sky are contacting you as from what you've posted you seem to be the account holder. If that's correct you'll be liable for any non return charges not the person who normally pays if that's someone else.

Re: sky box

MightyQuinn — Tue, 25 Jun 2024 15:09:44 GMT

Hi @TA5 I'm afraid that if the account is in your name, then you need to settle the account. You cannot pass on the liability. It may not seem fair, but if you don't pay then Sky will pass on your debt to a credit agency, which will result in a severe impact on your credit rating.

Re: sky box

MightyQuinn — Tue, 25 Jun 2024 15:34:57 GMT

Hi @TA5

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. You never know, they may be able to help you.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: sky box

oj01 — Tue, 25 Jun 2024 16:30:35 GMT

Note also that even if you pay the non-return fee it doesn't absolve you from still having to return the box.

Re: sky box

Tom-W19 — Wed, 26 Jun 2024 07:33:19 GMT

Thanks for escalating. We've sent an invite to @TA5.

Re: sky box

Anonymous — Wed, 26 Jun 2024 07:44:53 GMT

@oj01 wrote:
Note also that even if you pay the non-return fee it doesn't absolve you from still having to return the box.

Seriously? I thought the non-return fee covered the cost of the box?

Re: sky box

Daniel0210 — Wed, 26 Jun 2024 09:17:29 GMT

@Anonymous wrote:
Seriously? I thought the non-return fee covered the cost of the box?

@Anonymous

Yep. From this link

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

Good to know: Paying a Non-return charge doesn’t buy the equipment, it’s just a cost for not returning. It will still be Sky owned and we’ll still want you to return it.

Re: sky box

Anonymous — Wed, 26 Jun 2024 09:49:50 GMT

@Daniel0210 wrote:
@Anonymous wrote:
Seriously? I thought the non-return fee covered the cost of the box?
@Anonymous
Yep. From this link
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

Good to know: Paying a Non-return charge doesn’t buy the equipment, it’s just a cost for not returning. It will still be Sky owned and we’ll still want you to return it.

Any idea what they do if it still doesn't get returned once the non-return fee has been taken? Surely they can't try and charge you again?

Re: sky box

Daniel0210 — Wed, 26 Jun 2024 09:52:16 GMT

@Anonymous

It will be remotely disabled so it becomes an expensive door stop.