topic Lost signal in Sky Q

Lost signal

NigelMay — Tue, 25 Jun 2024 21:56:30 GMT

Located in LE15 and we lost out satellite signal earlier this evening?

anybody now os any issues?

Re: Lost signal

Daniel0210 — Wed, 26 Jun 2024 04:21:03 GMT

It will be a problem with your own set up, not nationally.

A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

Re: Lost signal

NigelMay — Wed, 26 Jun 2024 08:09:12 GMT

Thanks , ciecked all out connections seem ok, it's odd as it just dropped out around 8.30 mid way through a recording when we where out.

I guess I will need to arrange a Sky engineer

Re: Lost signal

Anonymous — Wed, 26 Jun 2024 08:22:23 GMT

@NigelMay wrote:
Thanks , ciecked all out connections seem ok, it's odd as it just dropped out around 8.30 mid way through a recording when we where out.
I guess I will need to arrange a Sky engineer

Is it still out? If so, what channel(s) are affected?

Re: Lost signal

NigelMay — Wed, 26 Jun 2024 08:23:58 GMT

Unfortunately all channels, rebooted box again this morning but it still says no satellite signal