https://helpforum.sky.com/t5/Sky-Q/Bbc1-hasnt-been-working-for-over-2-weeks-The-picture-is-distorted/m-p/4676681#M651151 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4101913">@Sarah19752</a>&nbsp;</P> <P>It does seound like the dish might be slightly out of alignment so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link <BR /><A href="https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q" target="_blank">https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q</A> <BR />It may then give you the opportunity to arrange an engineer to check the alignment of your dish. <BR /><BR />If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact. <BR /><BR />Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.</P> Tue, 25 Jun 2024 19:09:29 GMT Daniel0210 2024-06-25T19:09:29Z https://helpforum.sky.com/t5/Sky-Q/Bbc1-hasnt-been-working-for-over-2-weeks-The-picture-is-distorted/m-p/4676663#M651146 <P>Hi bbc1 isn't working.&nbsp; The picture is distorted it's been like this for 2 weeks&nbsp;</P><P>&nbsp;</P> Tue, 25 Jun 2024 18:52:08 GMT https://helpforum.sky.com/t5/Sky-Q/Bbc1-hasnt-been-working-for-over-2-weeks-The-picture-is-distorted/m-p/4676663#M651146 Sarah19752 2024-06-25T18:52:08Z https://helpforum.sky.com/t5/Sky-Q/Bbc1-hasnt-been-working-for-over-2-weeks-The-picture-is-distorted/m-p/4676666#M651147 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4101913">@Sarah19752</a>&nbsp;</P> <P>Any error message on screen such as 'no satellite signal'?</P> Tue, 25 Jun 2024 18:54:31 GMT https://helpforum.sky.com/t5/Sky-Q/Bbc1-hasnt-been-working-for-over-2-weeks-The-picture-is-distorted/m-p/4676666#M651147 Daniel0210 2024-06-25T18:54:31Z https://helpforum.sky.com/t5/Sky-Q/Bbc1-hasnt-been-working-for-over-2-weeks-The-picture-is-distorted/m-p/4676676#M651149 <P>No just a distorted picture</P> Tue, 25 Jun 2024 19:05:41 GMT https://helpforum.sky.com/t5/Sky-Q/Bbc1-hasnt-been-working-for-over-2-weeks-The-picture-is-distorted/m-p/4676676#M651149 Sarah19752 2024-06-25T19:05:41Z https://helpforum.sky.com/t5/Sky-Q/Bbc1-hasnt-been-working-for-over-2-weeks-The-picture-is-distorted/m-p/4676681#M651151 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4101913">@Sarah19752</a>&nbsp;</P> <P>It does seound like the dish might be slightly out of alignment so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link <BR /><A href="https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q" target="_blank">https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q</A> <BR />It may then give you the opportunity to arrange an engineer to check the alignment of your dish. <BR /><BR />If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact. <BR /><BR />Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.</P> Tue, 25 Jun 2024 19:09:29 GMT https://helpforum.sky.com/t5/Sky-Q/Bbc1-hasnt-been-working-for-over-2-weeks-The-picture-is-distorted/m-p/4676681#M651151 Daniel0210 2024-06-25T19:09:29Z