topic Re: It says I must upgrade my package to use my sky but I have everything in Sky Q https://helpforum.sky.com/t5/Sky-Q/It-says-I-must-upgrade-my-package-to-use-my-sky-but-I-have-everything/m-p/4676546#M651107 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4101658">@Andrewcherise</a>&nbsp;wrote:<BR /> <P>I have payed my account why can't I use my sky&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4101658">@Andrewcherise</a>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to be done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Tue, 25 Jun 2024 16:15:36 GMT oldfella 2024-06-25T16:15:36Z It says I must upgrade my package to use my sky but I have everything https://helpforum.sky.com/t5/Sky-Q/It-says-I-must-upgrade-my-package-to-use-my-sky-but-I-have-everything/m-p/4676537#M651105 <P>I have payed my account why can't I use my sky&nbsp;</P> Tue, 25 Jun 2024 16:06:50 GMT https://helpforum.sky.com/t5/Sky-Q/It-says-I-must-upgrade-my-package-to-use-my-sky-but-I-have-everything/m-p/4676537#M651105 Andrewcherise 2024-06-25T16:06:50Z Re: It says I must upgrade my package to use my sky but I have everything https://helpforum.sky.com/t5/Sky-Q/It-says-I-must-upgrade-my-package-to-use-my-sky-but-I-have-everything/m-p/4676546#M651107 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4101658">@Andrewcherise</a>&nbsp;wrote:<BR /> <P>I have payed my account why can't I use my sky&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4101658">@Andrewcherise</a>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to be done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Tue, 25 Jun 2024 16:15:36 GMT https://helpforum.sky.com/t5/Sky-Q/It-says-I-must-upgrade-my-package-to-use-my-sky-but-I-have-everything/m-p/4676546#M651107 oldfella 2024-06-25T16:15:36Z Re: It says I must upgrade my package to use my sky but I have everything https://helpforum.sky.com/t5/Sky-Q/It-says-I-must-upgrade-my-package-to-use-my-sky-but-I-have-everything/m-p/4676550#M651109 <P>It's on the starting meau it won't let me do nothing can't go into apps or anything just tv guide&nbsp;</P> Tue, 25 Jun 2024 16:19:01 GMT https://helpforum.sky.com/t5/Sky-Q/It-says-I-must-upgrade-my-package-to-use-my-sky-but-I-have-everything/m-p/4676550#M651109 Andrewcherise 2024-06-25T16:19:01Z Re: It says I must upgrade my package to use my sky but I have everything https://helpforum.sky.com/t5/Sky-Q/It-says-I-must-upgrade-my-package-to-use-my-sky-but-I-have-everything/m-p/4676552#M651110 <P>Can I not get a phone call to tell you what's happening&nbsp;</P> Tue, 25 Jun 2024 16:19:32 GMT https://helpforum.sky.com/t5/Sky-Q/It-says-I-must-upgrade-my-package-to-use-my-sky-but-I-have-everything/m-p/4676552#M651110 Andrewcherise 2024-06-25T16:19:32Z Re: It says I must upgrade my package to use my sky but I have everything https://helpforum.sky.com/t5/Sky-Q/It-says-I-must-upgrade-my-package-to-use-my-sky-but-I-have-everything/m-p/4676561#M651113 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4101658">@Andrewcherise</a>&nbsp;wrote:<BR /><P>Can I not get a phone call to tell you what's happening&nbsp;</P><HR /></BLOCKQUOTE><P>You're talking to other customers here, not Sky...</P><P>&nbsp;</P><P>If you want to talk to Sky then go ahead and call them.</P> Tue, 25 Jun 2024 16:28:01 GMT https://helpforum.sky.com/t5/Sky-Q/It-says-I-must-upgrade-my-package-to-use-my-sky-but-I-have-everything/m-p/4676561#M651113 PandJ2020 2024-06-25T16:28:01Z