My Sky box was unplugged for 24 hours. When turned back on, all recordings had been wiped. The first

tjno1 — Tue, 25 Jun 2024 16:14:38 GMT

My Sky box was unplugged for 24 hours. When turned back on, all recordings had been wiped. The first programme I then recorded kept stopping briefly on playback. Any ideas?

Re: My Sky box was unplugged for 24 hours. When turned back on, all recordings had been wiped. The f

oldfella — Tue, 25 Jun 2024 16:18:49 GMT

@tjno1 wrote:

My Sky box was unplugged for 24 hours. When turned back on, all recordings had been wiped. The first programme I then recorded kept stopping briefly on playback. Any ideas?

Hi @tjno1

Have you checked in the Recordings- Manage - Deleted section to see if your recordings are there?

Try a Reset Settings in the Q box hidden menu this will not bring back recordings if they have been deleted but is may improve the box functions.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: My Sky box was unplugged for 24 hours. When turned back on, all recordings had been wiped. The f

tjno1 — Tue, 25 Jun 2024 16:27:16 GMT

Thanks. I will try that. I did check deleted items and it was empty, as was scheduled recordings.

topic My Sky box was unplugged for 24 hours. When turned back on, all recordings had been wiped. The first in Sky Q

My Sky box was unplugged for 24 hours. When turned back on, all recordings had been wiped. The first

Re: My Sky box was unplugged for 24 hours. When turned back on, all recordings had been wiped. The f

Re: My Sky box was unplugged for 24 hours. When turned back on, all recordings had been wiped. The f