topic Re: Remote control issues in Sky Q

Remote control issues

display5 — Tue, 25 Jun 2024 07:26:42 GMT

my sky remote will not work when I go to turn up the volume it gives me audio and subtitle options when I want to watch something with parental control when I go to put in the pin it think I'm trying to change the channel and will not let me watch my show

Moderator note: Amended title to better reflect query

Re: Remote control issues

Mr+Flibbles+86 — Tue, 25 Jun 2024 07:29:55 GMT

Hi there @display5, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Remote control issues

Quoman7 — Tue, 25 Jun 2024 07:34:30 GMT

@display5 wrote:

my sky remote will not work when I go to turn up the volume it gives me audio and subtitle options when I want to watch something with parental control when I go to put in the pin it think I'm trying to change the channel and will not let me watch my show

Moderator note: Amended title to better reflect query

Hi @display5 Click on the link Here and follow the instructions for repairing your remote?

Re: Remote control issues

Lisa-P1987 — Wed, 26 Jun 2024 10:12:04 GMT

We are still looking to help you @display5 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks