topic Re: Sky Q mini box message re subscription in Sky Q

Sky Q mini box message re subscription

gdogdo — Mon, 24 Jun 2024 07:17:28 GMT

Three out of four sky q mini boxes are displaying "please check your subscription entitles you to view this channel on this box" message when attempting to watch sky subscription channels. Other mini box and main box are fine. Spoke to Sky on Friday and said problem would resolve in 24 hours. It hasn't. I'd appreciate any help.

Re: Sky Q mini box message re subscription

Mr+Flibbles+86 — Tue, 25 Jun 2024 07:16:07 GMT

Hi there @gdogdo, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q mini box message re subscription

gdogdo — Thu, 27 Jun 2024 10:31:39 GMT

It is now more than 72hours since my issue was "escalated to the back office". Sadly the problem is unresolved and I ve heard nothing further from Sky. Any help will be much appreciated. @Mr+Flibbles+86