topic Screen is black in Sky Q

Screen is black

Nazma241627 — Mon, 24 Jun 2024 17:29:32 GMT

None of my channels are working. The viewing card is in correctly.

Re: Screen is black

Laing1 — Mon, 24 Jun 2024 17:36:13 GMT

@Nazma241627 wrote:

None of my channels are working. The viewing card is in correctly.

@Nazma241627 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Screen is black

MightyQuinn — Mon, 24 Jun 2024 17:38:10 GMT

Hi @Nazma241627 If your screen is black then it probably means that your TV is on the wrong HDMI input.

I would power reboot both TV and once up and running the Sky Q box to play safe.