topic Re: Pixelation / weather issues in Sky Q

Pixelation / weather issues

bufhed — Mon, 24 Jun 2024 13:53:10 GMT

I've been a sky customer for 25 + years & currently have Q with a few multi room boxes. I know I can only use 2 at once. I'm on contract. An engineer came out today as I've had some issues with pixelations etc on live TV & recordings. Engineer said trees are an issue in the summer due to the dense leaves but also the swirling winds & tree movement. Engineer mentioned streaming as we have fibre but I'd need 4 pucks to equal my existing package & my monthly subscription would also increase too?! Any advice on this, moving with the times & potential upgrade without more cost?! One puck is free & Id have to purchase an additional 3 pucks to match my current set up. I'm supposed to be a VIP with a custom of over 25 years....... any thoughts & advice would be welcomed....

Re: Pixelation / weather issues

TimmyBGood — Mon, 24 Jun 2024 13:56:31 GMT

@bufhed

Pucks are loaned, not purchased, and each after the first has a fee.

Subscription cost is whatever Sky offers you at the time: you'd need a minimum of a channel bundle plus Whole Home (for the additional pucks)

Four pucks in simultaneous use really requires Ultrafast broadband of at least 100Mbs, plus decent local WiFi.

Re: Pixelation / weather issues

bufhed — Mon, 24 Jun 2024 18:02:44 GMT

Thanks for reply.
Is decent local WiFi from the sky router not good enough? We also have the fastest sky fibre available as my Wife works from home & we have teenage sons who stream & game. To be honest, we don't watch TV on 4 TV's simultaneously.... just nice to be able to watch in different spaces / areas. I have all the channels other than TNT. What is the going price for this? I currently pay £80 something but was informed today that fee would be an extra £5 a month due ... to be able to pause & forward like Sky Q. What do others currently pay / negotiate for their TV services?