https://helpforum.sky.com/t5/Sky-Q/No-sky-TV-service/m-p/4674680#M650728 The box has frozen. The remote won't even turn it off. How do I report it to sky? It's tested and showing problems Sun, 23 Jun 2024 15:38:20 GMT Tiara5 2024-06-23T15:38:20Z https://helpforum.sky.com/t5/Sky-Q/No-sky-TV-service/m-p/4674680#M650728 The box has frozen. The remote won't even turn it off. How do I report it to sky? It's tested and showing problems Sun, 23 Jun 2024 15:38:20 GMT https://helpforum.sky.com/t5/Sky-Q/No-sky-TV-service/m-p/4674680#M650728 Tiara5 2024-06-23T15:38:20Z https://helpforum.sky.com/t5/Sky-Q/No-sky-TV-service/m-p/4674683#M650729 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4099166">@Tiara5</a>&nbsp; &nbsp;Assuming that you have tried switching it off at the mains and back on. Try the Check Sky Q box&nbsp;<A href="https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-wont-turn-on" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-wont-turn-on</A></P> Sun, 23 Jun 2024 15:45:33 GMT https://helpforum.sky.com/t5/Sky-Q/No-sky-TV-service/m-p/4674683#M650729 MightyQuinn 2024-06-23T15:45:33Z