topic Re: Cancelling Sky for an old person in Sky Q

Cancelling Sky for an old person

Jonsky36 — Sun, 23 Jun 2024 09:58:54 GMT

My mother has been a Sky subscriber for a number of years. She has recently lost capacity and in now living in a care home. I've applied to be a Deputy on her behalf. Am I correct in thinking I have to wait for the Deputyship to be set up and then contact Sky on her behalf to cancel her subscription please? If so, how would I contact Sky? Thanks in advance.

Re: Cancelling Sky for an old person

MightyQuinn — Sun, 23 Jun 2024 10:21:37 GMT

Hi @Jonsky36 For cancel information: Cancel Sky | Sky.com

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cancelling Sky for an old person

Daniel0210 — Sun, 23 Jun 2024 10:21:44 GMT

@Jonsky36

Also see this link regarding third party assistance

https://www.sky.com/help/articles/third-party-assistance